1. Track your order

Has your order been processed and ready for shipment? You will then receive the shipping confirmation by email. You can track your order via the link in this email.

2. Check the expected delivery time

Do you want to know how long your order will take to arrive? This is visible in the link of the shipping confirmation. Usually the delivery time is 1-2 working days.

3. I'm still waiting for my order

Waited until the expected delivery date? Please allow a few extra days for the delivery of your order (especially during busy periods) - our transport partners do their utmost to deliver your order to you as quickly as possible. Make sure you keep an eye on the tracking link for the latest updates.

Is there a problem with the tracking or delivery of your package? Please contact our support team via the chat button on our site or via info@fresh-fluffy.com. We would be happy to lend a helping hand!

• Netherlands : 1 - 2 working days / Free shipping
• Belgium / Germany / France / Italy / Spain / Luxembourg / Austria / Denmark / Sweden : 1 - 3 working days / €4.95
• Rest of the EU : 1 - 3 working days / €7.95
• US : 2 - 3 business days / €14.95
• Rest of the World : 2 - 5 working days / €16.95

Unfortunately, we cannot change the address to which your order will be sent. Don't worry - our delivery partner can be contacted to find a solution for this.

Click here for more information about returning an order.